· IMPLEMENTED BY CAPNEXUS
AI-driven, real-time decision making for supply chain operations.
From routing supplier inquiries to managing delivery exceptions and inventory alerts, businesses running on AWS can now automate decision making across logistics workflows. CapNexus has been part of the program since the beta — pairing 25+ years of operational supply chain expertise with production-grade AI.
A CapNexus advisor will reach out within one business day to schedule your strategy session.
The problem
Every disruption, exception, and inventory signal demands a call — fast. When those calls wait in a queue for a human, response times slip, costs climb, and visibility breaks down right when you need it most.
Routing inquiries, clearing exceptions, and approving reorders pile up faster than people can work through them.
By the time a delay or shortage is noticed and escalated, the window to act on it has often already closed.
Signals live in different platforms, so no one sees the full picture across logistics workflows in one place.
What is Amazon Connect Decisions
AWS launched Amazon Connect Decisions to bring real-time decision making to supply chain operations. Businesses running on AWS can now automate decisions across logistics workflows, improve response times to disruptions, and gain deeper visibility across the supply chain.
In motion
Connect Decisions watches your logistics workflows continuously and acts on live signals — routing, resolving, and reprioritizing in real time, before disruptions cascade.
Where CapNexus fits
This is what happens when deep supply chain expertise meets AI that's built for production — the two capabilities we've built over time, working as one.
Use cases
From the first inquiry to the last mile, Connect Decisions drives intelligence grounded in how your operation actually runs.
Classify and route incoming supplier requests to the right team instantly, with full context attached.
Detect delays and failures as they happen, then trigger the right resolution before they cascade.
Watch stock signals continuously and act — reorder, reallocate, or flag — the moment thresholds break.
Turn disruption signals into prioritized action, compressing the time between event and response.
Bring signals from across logistics workflows into one connected view of the whole supply chain.
Decision logic grounded in your real processes, data, and constraints — not a generic template.
Why CapNexus
Most teams can give you the AI or the supply chain knowledge. Our clients get both, from one accountable team — so what ships is built right the first time. CapNexus Applied Intelligence brings the AI and data capability that turns 25+ years of domain knowledge into systems that act on real data, in real time.
We've been part of the Amazon Connect Decisions program from the start — so you're not paying for a learning curve.
Commerce Services brings 25 years inside retail, CPG, and distribution. Applied Intelligence turns that into systems that act.
Not theoretical capability layered on top — AI that operates on your real data, in real time, where the work happens.
"This is what happens when deep supply chain expertise meets AI that's built for production. Our clients get solutions grounded in how their operations actually work — not theoretical capability layered on top."
Questions
It's an AWS capability that brings AI-driven, real-time decision making to supply chain operations — automating decisions across logistics workflows like routing supplier inquiries, managing delivery exceptions, and inventory alerts, while improving response times to disruptions and visibility across the supply chain.
Connect Decisions runs on AWS, so an AWS footprint is the natural starting point. If you're already running on AWS, you can adopt it directly. If you're earlier in that journey, we'll map the path as part of your strategy session — it's one of the first things we'll discuss.
Two things, built over time: CapNexus Commerce Services brings 25 years of supply chain expertise inside the operational realities of retail, CPG, and distribution, and CapNexus Applied Intelligence brings the AI and data capability to turn that knowledge into systems that act on real data in real time. Amazon Connect Decisions sits at the intersection of both.
A focused working conversation. We start by understanding what you're running today, identify the highest-value decisions to automate first, and outline what a production path with Amazon Connect Decisions looks like for your operation. No obligation, no generic pitch.
Our deepest supply chain experience is in retail, CPG, and distribution — but the underlying approach applies to any business running logistics workflows on AWS. Tell us about your environment and we'll be candid about fit.
Get started
Book a free initial strategy session. We'll tell you where automation moves the needle first — and what a production path with Amazon Connect Decisions looks like for your operation.
